We love to hear from our members, and we love to be able to respond quickly to your questions, concerns, and comments. We receive an incredible amount of e-mail each day; to ensure we can answer as many of these as possible, we ask that you review the following list prior to sending in your message.
Please refer to our Terms and Conditions for information regarding submissions to FlyLady and Company, Inc.
Please do not send us business or product suggestion ideas. We already have an incredibly creative crew who does this within our company. To protect ourselves and you, we do not read nor respond to these types of e-mails. Please refer to our Terms and Conditions for more information.
Please don’t ask us “cleaning” questions. There are so many wonderful sites that tell you how to clean tile grout, how to remove stains from carpets and laundry, how to wash blinds, etc. Just do a search for your cleaning question on Google.
Please review this list before sending us an e-mail! It helps us sort the e-mails out! Thanks!
- Question about FlyLady’s System?
- Looking for Something on the Website?
- Question about the Zones?
- Question about the FLY Shop, our products, or your order?
- Send a testimonial to FlyLady
- Media Inquiry or Business Inquiry
- Website Suggestion
- Question about Your Membership, not getting emails? Bouncing? Getting too many emails? (subscribe, going on vacation, returning from vacation, unsubscribe, etc.)
Start with the FLYing Lessons. This section has the links to information about:
- How to Shine Your Sink, Why Shoes are Important, and Taking BabySteps
- Decluttering 15 minutes per day (Hot Spots, 27-Fling Boogies, and more)
- FlyLady’s 11 Commandments
- How to sign up for ADDITIONAL FlyLady reminder e-mails
- Examples of FlyLady’s Morning and Before-Bed Routines
- The 15 Steps to Building a Control Journal
- FlyLady’s Moving Tips (for when you are moving from one home to another)
- FlyLady’s Crisis Cleaning (for the fast pickup when company is coming!)
- AND a copy of the original Welcome Letter
Still have questions? Try the FLY FAQs (Frequently Asked Questions). Here you will find information about
- FlyLady acronyms (DH, DS, LOL, etc)
- Definitions of FlyLady terms (Hot Spot, Zones, etc)
- And more…
Looking for something?
Try looking on our site map, or using the search function in the purple bar at the top of the page.
If you are looking for information about the Zones, read the FLYing Lesson about Zones. If you’re looking for one of the Missions and FlyLady’s Detailed Cleaning Lists, please go to the Launch Pad and select “Current Zone.”
FLY Shop Merchandise
Do you have a question about our merchandise, shipping, or your order? Send an e-mail to us! Please use the correct e-mail and subject line — it helps us sort the e-mails and we can get an answer back to you faster!
Note from the FLY Shop: Please include your name, address, phone number, what you ordered, the date you ordered it, the e-mail address used to place the order, and your order number (if you have one/know it) with your e-mail so we can track it down.
Please do not send us business or product suggestion ideas. We already have an incredibly creative crew who does this within our company. To protect ourselves and you, we do not read nor respond to these types of e-mails. Please refer to our Terms and Conditions for more information. Thanks!
- Question about Merchandise: E-mail firstname.lastname@example.org and put Merchandise Question in the subject line.
- Question about Shipping: email@example.com and put Shipping in the subject line.
- Question about your Order: firstname.lastname@example.org and put Order in the subject line.
Note from the FLY Shop: We currently do not send a verification e-mail in response to fax orders. All fax and mail orders are processed and products shipped on the next business day after receiving the order. Thanks!
Send a Testimonial
Send your testimonials to FlyLady@flylady.net. Please do not use this link to send questions or requests to subscribe, etc. Due to the volume of testimonials, they are are answered with an automatic message and then read at a later time. We promise — all testimonials are read! Thanks!
Send an email to MEDIA-Requests@flylady.net. Please put “Media Inquiry” in the subject line.
Send an email to FlyCrew@flylady.net with the subject line “Website Suggest/Comment.” Keep in mind, we don’t answer all e-mails (but we do read them!).
Click this link:
Join FlyLady’s e-mail group!
Enter your email address and click continue.
If you have problems, then send an email to: email@example.com and please put “Trouble Joining” in the subject line. Include the email address to which you want the FlyLady emails sent.
How to Unsubscribe:
Un-subscribe from the FlyLady Group or
Stop emails Going on Vacation/Holiday:
Click on “Unsubscribe” (found at the very bottom in the footer of every FlyLady email)
Verify your email address by entering it.
Click on the bubble beside: “Yes, unsubscribe from all mailings.”
Click “Save Changes.” You can also set yourself to going on vacation by un-clicking individual emails and clicking FlyLady Lite.
If you have problems, then send an email to: firstname.lastname@example.org Please put “Unsubscribe” or “Vacation” in the subject line. If you are going on vacation we will set you to FlyLady Lite.
How to Reactivate Your Email:
Receive Emails again when you return from Vacation/Holiday:
Follow the instructions below on how to change your email setting. If you no longer have a FlyLady email to be able to click on the link at the bottom, then follow the instructions above of how to Subscribe (Join) Join FlyLady’s e-mail group! Enter your email address and click continue.
Change Your Email Settings
“FlyLady Individual Emails” is every email delivered throughout the day as each is posted
Click on “Unsubscribe” (found at the very bottom in the footer of the FlyLady emails)
Verify your email address by entering it and click on the bubble beside:
“No, I wish to continue receiving occasional mailings based on my interests”
(Choose which emails you wish to receive.)
Place a check mark beside “FlyLady Individual Emails”
Place a check mark beside “Announcements Only” or No Email.
Be sure that you check ONLY one list. Remove any check mark beside the list you do NOT want.
Click “Save Changes.”
If you have tried this method and are still having problems, then send an email to: email@example.com and please put Email Problems” in the subject line, depending on your preference. Include the email address with which you are subscribed if different from your return address.
Missing Emails? Stopped receiving emails? Emails being returned (Bouncing)?
- 1. First, look in your junk/spam folder.
- 2. Add this addresses to your email address book:
- 3. Contact your email provider if you do not find how to do this under the help section of your email account.
“White list” or “Add to safe list” the website & URL below.
If these suggestions do not solve the problems, then send an email to:
firstname.lastname@example.org and please put “not receiving emails” in the subject line. Include the email address you are subscribed with if different from your return address. Please be patient, as these are being looked at manually.
Change your Email Address
Click “Update Profile/Email Address” (found at the very bottom in the footer of FlyLady emails)
You will receive a confirmation email
When you receive it,
Click on the word “Update” right after your email address:
Your email address: ____ [Update]
Enter your new email address & confirm it by entering it again.
If you have tried this method and are still having problems, then send an email to: email@example.com and put “Address Change” in the subject line
All other inquiries:
For all other questions, comments, and requests; just email FlyLady@flylady.net and someone will get back to you.